Privacy Policy

This Privacy Policy applies to the LifeUp Staff mobile application (the "App"), a tool for authorised property-management staff and approved service vendors.

The LifeUp Staff App is owned and operated by Smart Gateway Pte Ltd and will be referred to as "We", "our" and "us" in this Privacy Policy. The terms 'you' and 'your' refer to the authorised staff member or vendor who uses the App.

By using the App, you agree to this Privacy Policy, which relates to the collection and use of personal information that is transmitted to us through your use of the App. We reserve the right to modify or remove portions of this Privacy Policy at any time, at our discretion. This Privacy Policy should be reviewed periodically so that you are updated on any changes.

It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Singapore.

Permissions and Data Collected by the App

The App is used by staff and vendors to carry out site inspections, work orders, tenders, receipts and related property-management tasks. To support these functions, the App may request the following device permissions and collect the following data:

• Account information (name, email address, and where provided, phone number): used to authenticate your staff or vendor login, maintain your account, and control which functions you may access.
• Camera and microphone: used to scan inspection-point QR codes and to capture inspection and work-order photos and videos. Microphone access is only used to record audio that is part of a video you choose to capture.
• Location (precise and approximate): when you capture an inspection or work-order photo, your location coordinates may be stamped onto the photo as a watermark to confirm that the task was completed at the correct location. Location is used for this purpose only. Granting location access is optional – if you decline it, you can still perform inspections, but the photos will not carry location coordinates.
• Photos, videos and files: inspection and work-order evidence you capture, together with documents you attach (for example tender documents and receipts), are uploaded to our servers as part of the relevant task record.
• Push notification identifier (device token): a registration token provided by the device's messaging service (Firebase Cloud Messaging) is collected so that we can deliver work-related notifications to your device, such as new work orders, re-inspection requests and task updates. This token identifies the device only and is not used for advertising.
• Technical information: when you use the App we may automatically receive limited technical information such as your IP address, to help us diagnose problems and keep the service secure.

Personal information is collected only when knowingly and voluntarily submitted, or when reasonably necessary to provide the functions described above.

Use of Information

We may use the information collected from you for the following purposes:

1. To verify and authenticate your identity, maintain your account, and determine the functions you are permitted to use.

2. To provide, operate, improve and maintain the inspection, work-order, tender, receipt and other property-management functions of the App.

3. To record and store the evidence (photos, videos, location stamps and documents) associated with the tasks you complete.

4. To send you service-related notifications about your tasks (for example new work orders, re-inspection requests and status updates) by push notification. These messages are not promotional in nature.

5. To respond to your queries and resolve issues.

6. We may also collect, use and disclose your personal data for any other purpose which is permitted or required under applicable law.

Disclosure

We respect your privacy and we will not sell your personal information to any third party.

1. Task records, including the photos, location stamps and documents you submit, are made available to your employer's property-management organisation and other authorised users of the App who are responsible for reviewing that work.

2. We may share information with third-party service providers who assist us in operating the App (for example cloud hosting and the push-notification delivery service), strictly to the extent necessary for them to perform those functions on our behalf.

3. We may disclose your personal information if required to do so by law, or if we believe in good faith that such action is necessary to prevent fraud or crime or to protect our services or the rights, property or personal safety of any person.

Security

We strive to ensure the security, integrity and privacy of personal information handled by the App. Data transmitted between the App and our servers is encrypted in transit. We review and update our security measures in light of current technologies and developments. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, but we will endeavour to take all reasonable steps to protect the information you transmit to us, and to keep it secure on our systems.

Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Data Retention, Access and Deletion

You may access the information held in your account at any time by logging in to the App. If you wish to obtain a copy of the information we hold about you, to correct it, to withdraw a consent you previously gave, or to request deletion of your account and associated personal data, please contact us at the details set out in "Contact Us" below. We may ask you to verify your identity and for more information about your request. Please allow us a reasonable period of time to respond. Where we are legally permitted or required to retain certain records, we may do so.

Contact Us

Should you have any queries relating to this Privacy Policy, or wish to make a data access or deletion request, please contact us:

Smart Gateway Pte Ltd

admin@smartgateway.com.sg

#14-04 City House, 36 Robinson Road,

Singapore 068877