The website and mobile app “LifeUp” is owned and operated by Smart Gateway Pte Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. The terms 'you' and ‘your’ refer to the user or viewer of our website and mobile app.
By using this site, you agree to the Internet Privacy Policy of this website ("the website"), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of personal information that is transmitted to us through your use of the website.
We reserve the right to modify or remove portions of this Internet Privacy Policy at any time, at our discretion. This Internet and mobile app Privacy Policy is in addition to any other terms and conditions applicable to the web site and mobile app. We do not represent any third party web sites that may be linked to the website and mobile app.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information"). This Internet and mobile app Privacy Policy governs how your personal information, obtained through the web site, will be dealt with. This Internet and mobile app Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Personal information about visitors to our site and mobile app is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services, or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Singapore.
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet and mobile app Privacy Policy or at the time of collection. Copies of correspondence sent from the web site and mobile app, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
As part of registering with us, we collect personal information about you to allow you to take full advantage of our services. It may be necessary for you to provide additional information to us as detailed below.
Registration is completely optional. Registration may include submitting your name, email address(es), address(es), telephone number(s), option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
Bank account details are only stored for the processing of payment. Any details held by us will be committed to a high degree of protection.
Outside of normal situations where disclosure has taken place with your consent, or is necessary for the original purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights, property, users, or anyone else who could be harmed by such activities. We may also disclose personal information when we believe in good faith that the law requires disclosure.
We undertake to fully comply with all obligations and duties imposed on it under Act 26 chapter 13 to 18 of Protection Data Protection (PDPA) Act 2012 or by the Personal Data Protection Commission (PDPC). We will only collect, use or disclose Personal Data of the residents of the MCST for the sole purpose of enabling LifeUp to provide its service.
We maintain in strict confidence all data including business, personal and other proprietary information provided pertaining to this service (“Confidential Information”). We will not without prior written consent disclose or provide such Confidential Information, except when requested upon by regulators or by law.
We strive to ensure the security, integrity and privacy of personal information handled by our sites and mobile app. We review and update our security measures in light of current technologies and developments. Unfortunately, no data transmission over the Internet or mobile app can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us for our online products and services. Once we receive your transmission, we will also strive to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Our web servers gather your IP address(es) to help diagnose problems or support issues with our services.Information is gathered in aggregate only and cannot be traced to an individual user.
We use cookies to provide you with a better experience. These cookies are a way of monitoring single user access and allow us to increase your security by storing your session ID. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
We will endeavour to take all reasonable steps to ensure the security of any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We provide links to external websites, third party websites and/or mobile app. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and/or its privacy statement.
If we become aware of any ongoing concerns or problems with our websites and mobile app, we will take these issues seriously and work to address these concerns. Should you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please feel free to contact us.